Customer Care > Care & Maintenance
People want Hanex¢ç for the Beauty. They fall in love with its Characteristics.
- Wipe clean with a damp cloth or sponge
- Basic stains: Clean with mild detergents or general purpose cleaners
- Periodically go over entire surface with an abrasive cleanser or wet White
  Scotch Brite¢â pad to maintain a uniform appearance.
The innate feature of Hanex¢ç gives it excellent heat resistant properties compared to other surfacing materials in the market. However, to prevent any damages from heat, never place hot items directly on Hanex¢ç. Always use trivets with rubber feet when placing hot items on the countertop. Remember, placing hot pans or heat-generating appliances directly on Hanex¢ç may cause damages to your countertop. Avoid direct and indirect heat with temperatures over 80oC (170oF)
Avoid strong chemicals that can cause damages to your surface such as oven cleaners, acetone, paint removers and others. If exposed, promptly flush with water. Remember, prolonged contact with harsh chemicals can cause serious damage to your countertop.
- Avoid cutting directly on Hanex¢ç, use a cutting board
- Never place hot pans directly on the countertop. Even though Hanex¢ç can withstand
   temperatures up to 350oF, prolonged or extreme heat could cause permanent damage.
- Strong acids, such as those found in drain cleaners should be flushed with water
   immediately. Some of these items,
- when left on surface may cause whitening, which can be difficult to remove.
- To remove persistent stains, cigarette burns or scratches: Scrub with an abrasive
   cleanser and green Scotch Brite¢â pad.
- Deep scratches can be removed by carefully sanding lightly with 120 grit sandpaper,
   followed by 220 grit and finishing with 320 grit sandpaper.
   Complete by rubbing the surface with a wet, green Scotch Brite¢â pad in a circular motion
   to restore the finish.
   Note: different methods can be used depending on the finish.
- For deep scratches and/or other damages which may require expert repair,
   please contact your Authorized Hanex¢ç Repair Agent or Certified Hanex¢ç Fabricator.